Th999's Privacy Policy —
Your Data, Our Responsibility

Welcome to th999. This Privacy Policy explains how the th999 online gaming platform (https://th999.xyz) collects, uses, stores, and protects your personal data. By using our services, you are considered to have consented to this Privacy Policy.

Th999 believes every user's data belongs to them. We never collect unnecessary information, and we never share your data with third parties without your consent. To honour the trust of millions of gamers in Bangladesh, we follow internationally recognised data protection standards.

This Privacy Policy applies across all platforms — website, mobile app, and any device used to access th999. Certain promotions or services may have their own separate privacy notices, which will be stated on the relevant page.

Th999 only collects the information necessary to run our services smoothly and improve your experience. The table below clearly sets out the types of data we collect.

Th999 collects information through several methods. Each approach is transparent and falls within your right to be informed.

• Information Provided Directly: Information you provide directly when registering, logging in, updating your profile, or contacting support.
• Automatically Collected Information: When you use the site or app, information about your device, IP address, browser, and session is collected automatically.
• Payment Gateway: Transaction confirmation details from bKash, Nagad, or Rocket at the time of deposit or withdrawal.
• Third-Party Verification Services: To verify age and identity for KYC purposes.
• Cookies & Tracking Technologies: To analyze website usage patterns.

Collected data is used solely for the specific purposes listed below. It is never used for any additional or unrelated purpose.

• Account Management: Registration, login, password reset, and profile updates.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction records.
• Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Customer Support: To help our support team resolve your issues quickly.
• Legal Compliance: To meet regulatory requirements and comply with anti-money laundering rules.
• Service Improvement: Analyzing user experience to further improve the platform.
• Promotional Communications: Bonus and offer communications sent only with your consent.
• Responsible Gaming: Detecting unusual gaming patterns and providing appropriate assistance.

Th999 does not sell your personal data. Information may be shared with the parties listed below only in strictly limited circumstances and to the minimum extent necessary.

• Payment Processors: bKash, Nagad, Rocket — solely for processing transactions.
• KYC Verification Provider: To verify your age and identity.
• Game Software Providers: Only the minimum data necessary to operate the games.
• Legal Authorities: In response to a court order or a lawful demand from a regulatory authority.
• Anti-Fraud System: Third-party fraud detection agencies, for security purposes only.

Th999 uses industry-leading technology to keep your data secure. Our security infrastructure ensures protection across multiple layers.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• AES-256 Data Encryption: Sensitive data stored in the database is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.
• Suspicious Activity Monitoring: 24/7 real-time monitoring system.

Th999 uses cookies to enhance your browsing experience and analyse platform performance. The different types of cookies are explained below.

• Essential Cookies: Required to maintain login sessions and for basic functionality. These cannot be disabled.
• Preference Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: Understanding which parts of the site are used most — completely anonymously.
• Security Cookies: To detect and prevent fraud and unauthorized access.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some features of the platform from functioning properly.

Th999 does not retain your data longer than necessary. Different retention periods apply depending on the type of information.

• Account Information: For as long as the account remains active and for 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 5 years, in accordance with anti-money laundering laws.
• Gaming History: 3 years for responsible gaming and dispute resolution purposes.
• Support Contact: 2 years for service quality improvement.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

As a th999 user, you have several important rights over your own data. These rights are upheld in accordance with international data protection standards.

Th999 strictly prohibits registration and participation by anyone under the age of 18. We do not knowingly collect data from minors.

• Age is verified at registration and confirmed through identity documents during the KYC process.
• If we become aware that any personal data of a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
• If a parent or guardian suspects their child is using th999, please contact our support team immediately.

Th999 may update this Privacy Policy from time to time. How you are notified will depend on the nature of the changes.

• Minor Changes: The "Last Updated" date at the top of this page will be revised accordingly.
• Major Changes: You will be notified 30 days in advance via email or platform notification.
• Material Changes: Your explicit consent will be obtained, or you may opt out of the service.

Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

Feel free to reach out to us with any questions, concerns, or requests to exercise your rights under this Privacy Policy. The th999 data protection team is always ready to assist you.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform
• Response Time: Typically within 5 minutes (live chat), within 24 hours (email)
• Data Protection Requests: Response within 30 business days